It arrives whole
Every fixture leaves semi-assembled, each part wrapped on its own, inside five layers of board. What follows is exactly what happens to it — and the one thing we need you to do when it reaches you.
- Within Czechia
- 1–2days
- United States and the rest of the world
- 7–14working days
- Warranty
- 24months
How it is packed
Glass does not travel assembled. It travels as parts, each one wrapped, in a box built in layers.
Semi-assembled
Arms, trimmings and glass travel separately. A simple assembly guide with a drawing is in the box.
Every part wrapped on its own
Nothing in the carton can touch anything else in it.
No bulbs
Fixtures are supplied without bulbs, so the light is yours to choose.
Papers in the box
A warranty card and the assembly guide. Both are needed for a claim — keep them.
Where we ship, and with whom
We choose the carrier by destination, for reliability first. Larger or palletized consignments go with a freight carrier.
Czech Republic
1–2 days
- Parcel
- Česká pošta · WEDO · FedEx · DPD · UPS · PPL
- Pallet & oversize
- Schenker · Toptrans · PPL
Europe
7–14 working days
- Parcel
- FedEx · DPD · UPS · DHL
- Pallet & oversize
- Schenker · DHL
Outside Europe
7–14 working days
- Parcel
- FedEx · UPS
- Pallet & oversize
- Schenker · DHL
We write to you the day before a shipment leaves, with its tracking number.
What it costs
Shipping is priced on the weight of the shipment and where it is going. There is no flat rate, and we do not quote an average — you see the exact figure in the cart, beside the goods, before you pay for anything.
Larger orders are quoted on their own
Weight, volume in cubic feet, the mode of transport and the destination. Ask and we send a full quotation including the best carrier price we can reach.
Ask for a quotationOpen it in front of the driver
This is the one part of delivery that depends on you. A carrier’s damage report is what makes a claim possible — signed for without it, a broken parcel is very hard to put right.
- 01
Look at the parcel before the driver leaves
Torn board, a wet corner, a crushed edge — all of it matters before you sign.
- 02
If the packaging is damaged, write the report with the driver
A damage report made with the carrier is a necessary condition for us to allow the claim.
- 03
Tell us in writing within three days
info@bohemialighting.com — what is wrong and how it shows. We answer with the next steps within five working days.
A claim needs the invoice, proof of payment and the completed warranty card.
Warranty, returns, customs
Warranty
- 24 months for consumers, 12 months for business customers.
- Handmade from the materials they are described in, for interior use in a normal dry room.
- Report any fault you find within three days of receipt, in writing.
Returns
- Fourteen days from receipt, no reason needed.
- Returned in original condition with its original packaging, invoice, warranty card and the withdrawal form.
- Return carriage is paid by the buyer. Parcels sent cash-on-delivery are not accepted.
Outside the EU
- You pay us the goods and the carriage, both without EU VAT.
- Import duty and tax are payable by the recipient under the rules of the destination country — for the United States, that is US Customs and Border Protection.
- Those rules differ everywhere — your local customs office is the one to ask.
Something here not covered?
Tell us where the piece is going and we will tell you exactly how it gets there.
Write to us